Terms of Service

These terms govern your use of jolvibe.com and purchases from Jolvibe, operated by Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.

Please read them alongside our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Using the Website

You must have the legal capacity to make a purchase or act with appropriate parental or guardian supervision.

Provide accurate order information and use the website lawfully. Fraudulent transactions, interference with security, and misuse of another person’s information are prohibited.

2. Product Descriptions and Sizing

Before ordering, review the product description, dimensions, materials, available options, package contents, and any instructions or warnings provided.

For pet supplies, check the intended use and sizing guidance for your selected item. If you are ordering a wearable item such as a harness or raincoat, measure your pet as directed on the product page and compare those measurements with the size chart. For items such as pet beds, check the listed dimensions. Contact us before ordering if you need help choosing a size or confirming what is included.

Lighting and screen settings may affect how colors and finishes appear. If you receive the wrong item or option, or if the item differs materially from its description, contact us so we can review the issue.

We will address material listing errors and obtain your agreement before substituting a different item or option.

3. Prices and Payment

Prices, currency, available payment methods, shipping charges, and applicable taxes are displayed during checkout.

Review the total before paying. Your payment provider may apply separate conversion or transaction fees.

If a significant pricing error affects your purchase, we will contact you and explain the available options. We will obtain your consent before increasing an agreed price.

4. Order Processing

An automated confirmation acknowledges receipt of your order. Payment verification, stock availability, or delivery details may require further review.

If we cannot fulfill an order, we will notify you and refund any payment collected for the canceled items and applicable shipping charges.

5. Changes and Cancellations

If you need to change an item, selected option, or delivery address, or cancel your order, contact us as soon as possible with your order number and request details. service@jolvibe.com

We can make changes or cancel an order only before fulfillment begins, and we will confirm whether your request can be completed. If we confirm your cancellation, we will refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee.

After dispatch, please refer to our Return & Refund Policy. Applicable statutory cancellation and withdrawal rights still apply.

6. Shipping

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and public holidays.

Order processing time is additional. Available destinations and shipping charges are shown at checkout.

If dispatch cannot take place within the promised period, we will provide an update and explain the options for a revised dispatch date, cancellation, or refund as required by applicable law.

7. Returns and Product Handling

You may request an eligible return under our voluntary policy within 30 days of delivery.

For voluntary change-of-mind returns, the item must be unused, unopened, and in its original condition. Include the original packaging, all supplied components and accessories, and your order number or other proof of purchase.

These conditions apply to voluntary returns. Your applicable statutory rights and remedies for damaged, defective, or incorrectly supplied goods still apply.

Follow any instructions provided for fitting, assembly, use, cleaning, and storage. Damage caused by improper handling may affect eligibility under our voluntary policy. Your rights concerning an existing defect still apply.

If an item appears damaged or unsafe, keep it away from your pet and contact us for assistance.

8. Refunds

Standard return inspection and review may take up to 14 business days after we receive your return. We initiate approved refunds within 3 business days, normally to the original payment method. Your payment provider may take another 3–8 business days to post the credit.

Any shorter statutory refund deadline takes priority. Our Return & Refund Policy explains return postage and applicable withdrawal rights.

9. Content and Customer Reviews

You may reproduce store content for commercial purposes with permission or where permitted by law.

Reviews must reflect genuine experiences and exclude unlawful material and confidential information. By submitting a review, you permit us to display and format it for store-related purposes.

Customer support, returns, and eligible refunds are available regardless of whether you leave a review.

10. Consumer Rights and Responsibility

Mandatory consumer rights and any liability that cannot lawfully be limited or excluded remain in effect.

Contact us if a dispute arises so we can attempt to resolve it. Applicable governing-law rules and rights to bring proceedings in a competent court remain in effect.

11. Changes to These Terms

Updates apply to future website use and purchases. The terms applicable when you placed an order continue to govern that order unless a change is legally required or agreed with you.

12. Company and Contact Information

• Operated by: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
• Business License Entity: Linfen Yuhan Machinery and Equipment Leasing Co., Ltd.
• Registered Address: No. 52 Wenbi Road, Changning Town, Xiangning County, Linfen, Shanxi, China
• Email: service@jolvibe.com
• Phone: +1 857-409-4040
• Website: jolvibe.com